Technical Operations Engineer
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.
- Experience with Google Cloud Platform (GCP).
- Experience with high-performance computing (HPC) tools and infrastructure.
- Understanding of customer workflows, pain points, and the design and implementation of technical solutions.
- Bachelor's degree in computer science, a related technical field, or equivalent practical experience.
- 1 year of experience in IT operations, troubleshooting Linux, technical support, customer engagement and networking.
- Provide remote and technical support to engineers, including root cause analysis of IT issues on multiple technologies and platforms, directly contribute to their productivity and operational efficiency.
- Collaborate and partner with internal peers, external vendors, and other technical support teams to coordinate and expedite troubleshooting, process improvements, and the timely resolution of technical incidents and problems.
- Develop, implement, and maintain scripts, tools, processes, and automated solutions to prevent technical issues, enhance user productivity, and streamline recurring tasks as part of service improvements.
- Own and manage IT projects focused on technical solutions and improvements, ensuring design, planning, and delivery.
- Analyze data to demonstrate the business impact and value of delivered technical projects and solutions.
Technology
Google is the worldΓÇÖs premier search engine, redefining how billions of users discover information every day. Founded in 1998 by Larry Page and Sergey Brin during their PhD studies at Stanford University, Google emerged from their revolutionary PageRank algorithm, prioritizing relevance by analyzing backlinks rather than keyword frequency. This breakthrough rapidly propelled Google ahead of competitors and made it the default digital gateway for the global internet. Fueled by early angel investmentsΓÇömost notably from Andy Bechtolsheim, David Cheriton, and Jeff BezosΓÇöGoogleΓÇÖs meteoric launch enabled the adoption of its clean, minimalist interface and unmatched search speed. The company went public in 2004, raising billions and cementing its status as a tech powerhouse. Over time, Google transformed into a diversified technology ecosystem. Its core advertising servicesΓÇöGoogle Ads (formerly AdWords) and AdSenseΓÇöbecame the dominant monetization engines supporting its search dominance. Expanded services like Gmail, Google Maps, Google Earth, Google Drive, and Google Workspace evolved Google into a productivity and collaboration leader. The acquisition of YouTube laid the foundation for the worldΓÇÖs largest video platform, while the development of Android made Google the heart of mobile technology across billions of devices. GoogleΓÇÖs innovation extended into hardware and smart living: Pixel smartphones, Chromebooks, and smart-home devices like Nest and Google Home showcased the company's ability to integrate software, AI, and physical products seamlessly. The Google Chrome browser quickly rose to global dominance with its speed, security, and simplicity. Meanwhile, Google Cloud Platform emerged as a leading enterprise cloud solution, enabling businesses to leverage scalable infrastructure, AI services, and analytics. In 2015, Google reorganized under its parent holding company, Alphabet Inc., allowing Google to sharpen its focus on core products while incubating experimental venturesΓÇöΓÇ£Other BetsΓÇ¥ΓÇösuch as Waymo (autonomous vehicles), Verily (health sciences), and Wing (drone delivery). GoogleΓÇÖs commitment to innovation intensified with the acquisition of DeepMind, ushering in breakthroughs in artificial intelligence, deep learning, and quantum computing. The companyΓÇÖs AI projects, including Google Brain, BERT, RankBrain, and generative AI initiatives like Gemini and Bard, have consistently pushed the boundaries of natural language understanding, search, and machine capability. Throughout its evolution, Google maintained a mission to organize the worldΓÇÖs information and make it universally accessible and useful. Its continued dominance in searchΓÇöaccounting for the vast majority of global market shareΓÇöpaired with its relentless investment in AI, cloud infrastructure, mobile platforms, and multimedia distribution, ensures Google remains indispensable in the daily lives of users, businesses, and innovators around the globe. Whether through mapping the physical world via Google Maps, revolutionizing productivity with Gmail and Workspace, shaping mobile experiences with Android, or spearheading AI advancementsΓÇöGoogle sets the pace and defines the future of technology.