Sprinklr is hiring Technical Support Engineer | 15LPA
Sprinklr
Sprinklr is looking for enthusiastic and technically adept professionals to join as Technical Support Engineers. In this role, you will work at the forefront of customer satisfaction, resolving platform-related technical issues and helping clients maximize their experience with Sprinklr.
- Sprinklr is looking for enthusiastic and technically adept professionals to join as Technical Support Engineers. In this role, you will work at the forefront of customer satisfaction, resolving platform-related technical issues and helping clients maximize their experience with Sprinklr.
- 0-5 years of experience in enterprise software support and debugging
- For CCaaS profiles: 1-5 years of experience with Contact Center Software like Genesys, Avaya, or similar
- Strong verbal and written communication skills
- Advanced analytical, diagnostic, and problem-solving capabilities
- Ability to manage multiple tasks independently and collaboratively
- Passion for technology, customer experience, and continuous learning
- Exposure to digital marketing platforms and customer engagement tools is a plus
- Respond to customer queries and bug reports received via ticketing systems, ensuring smooth platform usage.
- Troubleshoot and analyze technical issues to provide timely and accurate resolutions.
- Investigate platform gaps and escalate critical issues to cross-functional teams for swift resolution.
- Collaborate with development, QA, and product teams to resolve complex issues and contribute to product improvements.
- Provide clear and informative communication to customers about ticket resolutions, especially for long-standing or technical issues.
- Document troubleshooting guides, FAQs, and knowledge base content to support internal teams and customers.
- Conduct quality assurance and regression testing after product updates or fixes.
- Evaluate and improve support processes to enhance customer experience and internal efficiency.
- Handle customer escalations, perform root cause analysis (RCA), and maintain a positive customer sentiment.
- Maintain adherence to SLAs and multitask across multiple high-priority tickets.
Sprinklr
Technology
Sprinklr is a leading enterprise software company specializing in customer experience management (CXM) solutions. Founded in 2009 and headquartered in New York City, Sprinklr empowers some of the worldΓÇÖs largest brands to unify customer-facing functionsΓÇömarketing, advertising, research, care, and engagementΓÇöacross more than 30 digital channels. The companyΓÇÖs AI-driven platform enables organizations to deliver personalized, consistent, and seamless experiences at scale, helping them build stronger customer relationships and drive business growth. With over 3,000 employees worldwide, Sprinklr serves a diverse client base that includes more than 1,400 global enterprises such as Microsoft, McDonaldΓÇÖs, and Samsung. The company is recognized for its innovative approach to integrating social media, messaging, and digital channels into a single unified platform. In recent news, Sprinklr has expanded its AI capabilities and announced partnerships aimed at enhancing digital customer service and analytics, further cementing its reputation as a market leader in the CXM spaces