Precisely is Hiring Associate Support Engineer
Precisely
As an Associate Support Engineer, you will be responsible for providing first-level support for Precisely products to customers worldwide. This customer-facing role requires strong troubleshooting, problem-solving, and communication skills with a passion for delivering exceptional customer service. Work Schedule: Location: Bengaluru – Hybrid Shift: 9 hours, flexible (including night shifts) Coverage: 24×5 weekdays, with on-call weekend support
- Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized institution
- 0–1 year of internship or project experience in relevant technologies
- Strong communication skills in English (both written and verbal)
- Customer-first mindset with problem-solving abilities
- Ability to work in rotating shifts, including nights
- Handle technical issues via phone and email from English-speaking customers and partners
- Create and maintain support cases in the call tracking system
- Take ownership of customer issues, collect diagnostics, and provide timely resolutions
- Escalate critical issues appropriately and assist in severity management
- Keep customers informed of progress and solutions in a professional manner
- Support pre-sales, services engineers, installations, and product upgrades remotely
- Collaborate with development and product management teams on escalations and enhancements
- Contribute to documentation, FAQs, and knowledge base articles
- Work closely with global support teams across EMEA, APAC, and USA
- Continuously build technical expertise across Precisely products and related technologies
Precisely
Technology
Precisely is a global leader in data integrity solutions, helping organizations achieve accuracy, consistency, and context in their data to make better business decisions. Headquartered in Burlington, Massachusetts, the company serves more than 12,000 customers in over 100 countries, including 99 of the Fortune 100. With a workforce of over 2,000 employees, Precisely delivers a comprehensive portfolio of software, data, and strategic services that enable businesses to trust their data for critical operations and analytics. The company’s mission is to ensure that data is accurate, consistent, and contextualized, empowering enterprises to make confident decisions and drive innovation. Precisely’s offerings span data integration, data quality, location intelligence, data enrichment, and customer engagement solutions. In recent years, the company has expanded its capabilities through strategic acquisitions, including Infogix and Winshuttle, strengthening its position as a trusted partner in the data management and analytics space. Recognized for its robust technology and customer-centric approach, Precisely is regarded as a market leader in enabling organizations to harness the full potential of their data assets.