Within our esteemed Support division, your central role involves furnishing post-sales support and crafting effective solutions for Oracle's clientele, all while championing their specific requirements. This encompasses adeptly addressing non-technical customer queries post-purchase through telephonic and digital channels, alongside tackling technical questions pertaining to the utilization and diagnostic resolution for our advanced Electronic Support Services. Functioning as a pivotal client liaison, you will cultivate robust customer relationships with our Support teams and extend expert counsel and aid to internal Oracle personnel on a spectrum of customer scenarios and elevated concerns.